Be careful, online shopping must be a positive experience, we try to make it so. YOUR trust is our future
- Safe shipments: by express courier UPS - GLS - DHL - SDA according to the delivery area.
- Fast shipping: in 24/48 * hours our logistics center processes the order and proceeds to dispatch.
- FREE Shipping: Our shipments are free for any component of any weight starting at € 150, or adding a small contribution of € 8.10 for orders under € 150.
Within our platform, the data are processed by the GOC® on the basis of the real tracking of the shipments of the main couriers managed.
The GOC® is artificial intelligence is able to determine the best courier for each shipment by analyzing multiple variables and parameters that allow it to attribute an efficiency index to each courier branch in Italy and abroad.
In this situation, the GOC® is able to process the operational status of the couriers in real-time, with the aim of maintaining a first level service.
One of the many attentions and attention to detail that those who decide to rely on Trout Master receive
Even if you are used to calling it "expedition" in reality the system behind the SRT factory shipments is highly technological (like other AI's we use) managing to make a difference.
Knowing the location of your package is quick and easy
Our system offers automatic tracking; as soon as the ordered product is shipped you will automatically receive an email with the data and the position of the package.
For information on the package you will need to contact the courier as indicated in the email you received at the time of shipment. Our customer service will provide any information requested, to contact him just access the link sent automatically by e-mail at the time of shipment.
* Order processing times are approximately 1/3 working days from the moment of receipt of payment, delivery times depend on the carrier, on average they are approximately 24/48 hours.
* Attention: if the purchased products are not available (see availability) or are made to order, waiting times could be extended from 2/3 days to 15/20 working days.
** The shipping cost is calculated at the time of purchase and can be viewed before payment, and also includes packaging costs (the boxes are reasonably sized and the items are well protected); special attention will be paid to fragile objects.
- Free return: the product does not satisfy you? Don't worry, you can return it for free within 5 days from the delivery date.
Since it is a distance selling, the customer cannot see the goods, with the return you have the possibility to view the products and return them if not to your liking.
We pay great attention to the customer and we want to make your shopping experience pleasant and fun, as well as simple and fast.
For this reason, if you do not like our products, the return will be at our expense, as we are sure that our products will certainly be to your liking!
Attention, to take advantage of the free return you will have to register in our bonus area for free, immediately after the order you will receive an email with the order confirmation and instructions to register for the bonus area, only if you complete this optional step will you get the chance to extend the lifetime warranty and have the option of free returns within 5 days from the date of delivery.
If you do not wish to register, the purchased goods can be returned anyway, but with shipping and return costs at your expense within 14 days from the delivery date; the returned products must be intact and NOT damaged, used, tested (the rods must strictly have the label applied to the ring) and the packaging must be reusable and not damaged, those who do not register in the bonus area will bear the costs of shipping that will be borne by the customer, both outward and return.
The return will be STRICTLY carried out with our courier that we will send to the pre-established address, the cost of collection is 10 euros.
The shipping costs of sending (the first shipment) are always charged to the customer, even where the shipping is free or you are entitled to take advantage of the free return.
For customers who pay with paypal, 4% will be retained in the event of a refund, which is equivalent to the non-refundable payment commission.
Before making the return you will need to notify us by email at this address: info@troutmaster.it or info@trout-master.com Not on other channels, but directly to this email address.
The products must be accompanied by a receipt or transport document; returns without documentation, unapproved, sent with your own carrier or goods that are not intact will not be accepted.
For information or questions contact info@troutmaster.it
Not convinced? Do you have doubts? Don't worry, contact our support team and we will be happy to help you. We will respond quickly to your questions.
Here is our email: info@troutmaster.it
A reliable and fair site only offers payment formulas that guarantee a simple, safe and fast transaction.
Our site has the SSL security module (see Https link before our domain or internet address) with the word SAFE with a green padlock.
This means that our domain is verified, guaranteed and secure.
We only use secure payment methods and for the benefit of the customer.
On the website www.trout-master.com you can pay with the following methods:
- Credit card combined with a paypal account: use your credit card, enter your details on paypal and pay with this method, it is safe and guaranteed by paypal, the most used payment system in the world. If you want more information click here and visit the paypal site
- Paypal: the most used method in the world to make online payments, 100% secure, protects the buyer from all types of fraud protecting his interests, this has made paypal the world leader in online transactions, here you can see the paypal site.
- Cash on delivery: simple and secure payment, we ship the goods and you pay cash to the courier when delivery!
- Bank transfer: it is a simple but not quick payment method, on average it takes 48/36 hours for the money to be credited.
GOOD FUN
